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Careers at Gateway Bank

A message from President James Christensen

Thanks for your interest in working with Gateway Bank. Our bank has been consistently growing year over year, and we’re excited to continue expanding our team. Beyond simply fitting a job description, we’re looking for people who share our deeper purpose and core values.

Since 2007, Gateway has been the only community bank in Mesa, AZ. We focus on serving our neighbors in the Phoenix metro area and bringing the nostalgic banking experience into modern times.

Banking used to be different. We all had a personal banker who knew us by name, would pick up the phone to answer our questions quickly, and stay by our side through thick and thin. This experience is rare today, but we strive to keep it alive at Gateway Bank.

Learn more about our company and open positions below. If you’re interested in applying, please send us your resume and cover letter using the form. We look forward to getting to know you.

 

James Christensen
President of Gateway Bank

Our purpose and core values

Gateway Bank’s purpose is to serve the community.

We foster community inside and outside our walls by building a family-like environment for our staff, serving local businesses, and partnering with local organizations to give back.

Our values

Family
Gateway Bank treats everyone like family. Whether you’re an employee, customer, or community member, you’ll get the same genuine care and attention from our team.

Honor
While the big banks have put their staff and customers on the defense, our community can rest assured that we always have your best interests in mind. We’re dedicated to being a trusted partner and always doing the right thing.

Personal service
Although Gateway was founded in the desert, our approach is a bit more Midwestern. We pride ourselves on providing a unique customer experience, where we focus on relationships over transactions and personalized service over commoditized banking.

Being proactive
Gateway’s customers rely on us to be their partner — a consultative guide who thinks one step ahead, responds quickly, and actively improves their financial situation. We take the same approach with our team, going above and beyond to help one another and support each other’s success.

Open Positions

Gateway Bank offers a competitive salary (commensurate with experience) and a full range of benefits. Gateway Bank is an Equal Opportunity Employer offering equal employment opportunities, regardless of race, religion, national origin, sex, age, sexual orientation, disability or military status.

Senior Loan Operations Officer

Gateway Bank’s Loan Administration area is looking for a Senior Loan Operations Officer who, under general supervision and in compliance with established policies and procedures, will support the documentation, closing, disbursement, and servicing of loans. Types of loans include complex C&I and commercial real estate, commercial construction, small business, and residential construction loans.
Note: A hybrid work arrangement (on-site and remote) is possible for this position, with Manager approval. Inquire for details. 
  • Reports to Chief Credit Officer
  • Processes and documents loans within the Laser Pro system, accurately uploads new loans onto core processing system, builds new loan files, processes loan extensions and modifications, and assists with processing paid off loans.
  • Communicates with clients, customers, outside agencies, and others to obtain important information, solve problems, and provide prompt responses to inquiries. Drafts clear and compliant loan documents, including proper terms and conditions.
  • Accurately prepares all loan transactions and properly posts to the correct general ledger accounts
  • Performs necessary file maintenance to properly reflect loan account status, including but not limited to necessary loan extensions, AFTs, or change in status of the loan
  • Provides quality control for loan transactions and new loans: researching and correcting unposted loan items daily, printing the new loan edit from the prior day, and verifying the accuracy of information on the core system
  • Assists in verification of complete documentation for loans, tracks loan documentation on computerized tracking system, and assists with file documentation review
  • Maintains loan and note files, including but not limited to timely filing of all documents, maintaining and implementing the bank’s standard loan filing system, and updating all loan tracking items on the Jack Henry system accurately and timely
  • Performs pre-closing reviews for real estate loans, as applicable
  • Provides notices and reports as necessary for location, including but not limited to printing notices of right to cure, special reports, and daily exception reports
  • Assists lenders or other loan administrators in producing, copying, faxing, mailing, and handling correspondence to internal or external parties as needed
  • Produces collateral value reports by inputting information into tracking systems and notifying lender of possible deficiencies
  • Provides telephone support to loan customers
  • Assists Chief Credit Officer with special projects, research, and analysis
  • Provides guidance and support to lending staff
  • Completes other duties as assigned

Education and experience:

  • Associates or Bachelor’s degree preferred. HS Diploma or equivalent required.
  • 7 years of experience in banking preferred
  • 5 years of experience in commercial and consumer loan operations preferred

Skills:

  • Thorough knowledge of loan servicing functions, specifically loan documentation and collateral requirements
  • Strong organizational skills
  • Attention to detail
  • Proficient in Microsoft Word, Excel, Outlook, Jack Henry CIF 20/20 software, LaserPro loan documentation software, Synergy scanning software, and TRID loan disclosures
  • Strong communication skills
  • Ability to work independently and productively, and prioritize assignments as per their issues of significance


    Please upload your cover letter and resume. PDF file format accepted.


    By checking this box you understand this is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, Management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes, in personnel, workloads, rush jobs, or technical development). You confirm you have read the Job Description, and certify that you can perform all of the essential functions without a significant risk to health and safety of others or yourself that cannot be eliminated by reasonable accommodations.

    Credit Analyst

    Gateway Bank’s Credit Analyst will be responsible for conducting credit analyses consisting of gathering, analyzing, and interpreting credit information for existing and prospective customers in order to assess credit quality and to minimize risk on existing and new loans in the portfolio. This person will work with Loan Officers on new loans, renewals, and extensions; credit presentations; monitoring client accounts; annual reviews; and providing other information and assistance as requested.
    Note: A remote or hybrid work arrangement (on-site and remote) is possible for this position, with Manager approval. Inquire for details. 

    The following reflects management’s definition of essential functions for this job, but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

    • Analyzes historical financial statements, including year-end and interim business statements, tax returns, and guarantor personal financial statements
    • Completes spreads of financial statements and tax returns resulting in key ratio determination for cash flow coverage and collateral coverage
    • Evaluates repayment ability including both historical and projected cash flow, the adequacy of loan structures, and assesses collateral valuation and coverage
    • Identifies risks related to borrower operations. This will include understanding and evaluating the history of business, ownership, type of business entity, and industry/economic risk sector of the borrower
    • Prepares the Loan Memorandum (credit write-up) with the assistance of the Loan Officer for new and existing loans, for presentation to the CCO and Loan Committee. Loan Memorandum will include a financial analysis, summary of credit risks, identification of loan policy exceptions, proposed loan structure, and assessment of the loan rating.
    • Completes annual credit review on term loans per loan policy utilizing the Annual Review template provided by Credit Administration
    • Generates monthly, quarterly, and annual reports on the loan portfolio, as requested by CCO, including assisting with preparation of ALLL report and historical charge-off calculations.
    • Actively participates in discussions with Relationship Managers, Loan Officers, and Business Development Officers, and attends staff meetings as necessary including training and compliance meetings
    • Performs other duties as requested, including but not limited to: assisting Loan Officers with preparation of quarterly problem loan reports, collateral valuation including Internal and External Appraisal review, and special projects as needed

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Experience and skills:

    • Bachelor’s Degree in finance or accounting
    • 3-5 years’ experience/training as a credit analyst or commercial loan officer OR equivalent combination of education and experience
    • Detail-oriented with strong math and customer service skills
    • Excellent verbal and written communications
    • Strong computer skills in Microsoft Word, Excel, and CASH spreading software applications


      Please upload your cover letter and resume. PDF file format accepted.


      By checking this box you understand this is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, Management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes, in personnel, workloads, rush jobs, or technical development). You confirm you have read the Job Description, and certify that you can perform all of the essential functions without a significant risk to health and safety of others or yourself that cannot be eliminated by reasonable accommodations.

      Customer Service Representative

      Gateway Bank’s Customer Service Representative (CSR) provides customers with courteous customer service in person or over the phone. As part of our team, the CSR will help us retain present customers and develop new business by extending professional, efficient service and suggesting additional services and products to serve their needs.

      The following reflects management’s definition of essential functions for this job, but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

      • Builds effective relationships and trust with current and potential customers, which includes responding to inquiries both internally and externally
      • Opens customer accounts by recording account information
      • Processes customer transactions (including but not limited to deposits, withdrawals, checks, money orders, travelers’ checks, selling and redeeming bonds), ensuring all necessary information is in place prior to completing transaction
      • Maintains customer records by updating account information
      • Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; and following up to ensure resolution
      • Maintains financial accounts by processing customer adjustments
      • Recommends potential products or services to management by collecting customer information.
      • Prepares product or service reports by collecting and analyzing customer information
      • Contributes to team effort by accomplishing related results as needed
      • Processes daily work, and maintains compliance rules and regulations with attention to bank policy and procedures
      • Ensures assigned workload is completed within all deadlines
      • Exercises discretion, strong interpersonal skills, and independent judgment
      • Works as a team player to ensure processing deadlines are met
      • Provides backup assistance to designated teammates as needed
      • Communicates all critical information to supervisor
      • Performs other duties as assigned by supervisor

      To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

      Experience and skills:

      • 1-2 years of related experience or equivalent
      • Excellent customer service skills, including verbal and written communication skills
      • Proficient in Microsoft Word, Excel, and PowerPoint
      • Committed to excellence and high standards
      • Strong organizational skills, with the ability to manage priorities and workflows
      • Able to work independently and as a member of various teams and committees
      • Able to understand and follow written and verbal instructions
      • Professional appearance and demeanor
      • Able to perform diversified clerical functions and basic accounting procedures
      • Able to effectively communicate with people at all levels and from various backgrounds
      • Must be able to speak, read, write, and understand the primary language(s) used in the workplace
      • Bilingual skills a plus
      • Acute attention to detail
      • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm

      While performing the duties of this job, the employee is frequently required to do the following:

      • Stand for long periods of time
      • Calculate figures and amounts
      • Ability to exert minimal force of up to 25 lbs. and to have the ability to carry, lift, pull, push, and move objects

      Work environment:

      The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

      • The noise level in the work environment is usually moderate.
      • The working environment is well lit and temperature controlled.


        Please upload your cover letter and resume. PDF file format accepted.


        By checking this box you understand this is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, Management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes, in personnel, workloads, rush jobs, or technical development). You confirm you have read the Job Description, and certify that you can perform all of the essential functions without a significant risk to health and safety of others or yourself that cannot be eliminated by reasonable accommodations.

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