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Careers at Gateway Bank

A message from President James Christensen

Thanks for your interest in working with Gateway Bank. Our bank has been consistently growing year over year, and we’re excited to continue expanding our team. Beyond simply fitting a job description, we’re looking for people who share our deeper purpose and core values.

Since 2007, Gateway has been the only community bank in Mesa, AZ. We focus on serving our neighbors in the Phoenix metro area and bringing the nostalgic banking experience into modern times.

Banking used to be different. We all had a personal banker who knew us by name, would pick up the phone to answer our questions quickly, and stay by our side through thick and thin. This experience is rare today, but we strive to keep it alive at Gateway Bank.

Learn more about our company and open positions below. If you’re interested in applying, please send us your resume and cover letter using the form. We look forward to getting to know you.

 

James Christensen
President of Gateway Bank

Our purpose and core values

Gateway Bank’s purpose is to serve the community.

We foster community inside and outside our walls by building a family-like environment for our staff, serving local businesses, and partnering with local organizations to give back.

Our values

Family
Gateway Bank treats everyone like family. Whether you’re an employee, customer, or community member, you’ll get the same genuine care and attention from our team.

Honor
While the big banks have put their staff and customers on the defense, our community can rest assured that we always have your best interests in mind. We’re dedicated to being a trusted partner and always doing the right thing.

Personal service
Although Gateway was founded in the desert, our approach is a bit more Midwestern. We pride ourselves on providing a unique customer experience, where we focus on relationships over transactions and personalized service over commoditized banking.

Being proactive
Gateway’s customers rely on us to be their partner — a consultative guide who thinks one step ahead, responds quickly, and actively improves their financial situation. We take the same approach with our team, going above and beyond to help one another and support each other’s success.

Open Positions

Gateway Bank offers a competitive salary (commensurate with experience) and a full range of benefits. Gateway Bank is an Equal Opportunity Employer offering equal employment opportunities, regardless of race, religion, national origin, sex, age, sexual orientation, disability or military status.

Open Positions

Customer Service Representative

Love meeting and helping people? Have a knack for multitasking and learning quickly? Looking for a new role with a supportive team who will help you grow? Gateway Bank’s Customer Service Representative (CSR) role could be a great fit for the next step in your career.

As a CSR, you will provide outstanding, personal service to the bank’s customers, including processing transactions, opening new accounts, answering questions, and resolving any issues that may arise.

Gateway is a community bank with a small, yet mighty team that takes care of our customers and each other. We value relationships, honesty, generosity, loyalty, and responsiveness — and we’re looking for some who appreciates the same.

Think you might be a good fit? Learn more below, and apply so we can get to know you.

Responsibilities may include:

  • Completing teller tasks, such as processing transactions; opening and closing accounts; assisting with routine account-related requests; researching, responding to, and resolving account inquiries/issues; managing and maintaining customer account information — all with speed, accuracy, professionalism, and kindness
  • Providing professional, friendly in-person and phone support to answer customer questions and deliver banking solutions
  • Other duties assigned by your manager that help deliver a positive experience for customers and meet banking needs

Desired skills and experience:

  • Solid understanding of banking principles and regulations (or willingness to learn quickly)
  • Moderate proficiency in bank core processing systems (or willingness to learn quickly)
  • Proficiency in Microsoft Office products
  • Strong math, writing, and interpersonal skills
  • Ability to handle high-pressure situations with grace and kindness
  • Attention to detail

Gateway Bank offers a competitive salary (commensurate with experience) and a full range of benefits, including:

  • 401K with employer matching
  • Annual raises
  • Medical, dental, vision, life, and disability insurance
  • HSA account with employer contributions
  • Paid time off
  • And more

Gateway Bank is an Equal Opportunity Employer offering offers equal employment opportunities, regardless of race, religion, national origin, sex, age, sexual orientation, disability or military status.

Apply for this position

 


    Please upload your cover letter and resume. PDF file format accepted.


    By checking this box you understand this is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, Management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes, in personnel, workloads, rush jobs, or technical development). You confirm you have read the Job Description, and certify that you can perform all of the essential functions without a significant risk to health and safety of others or yourself that cannot be eliminated by reasonable accommodations.

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