Help Center for current customers
Lost your debit card? Need to reset your online banking password or PIN? Out of checks? Find the answers to these common questions and more below. If you still have questions or want to talk to someone on our team, feel free to contact us.
Report a lost debit or ATM card
To freeze a lost debit or ATM card and request a new one, call
480-358-1000 during business hours or 1-800-523-4175 after hours.
Reset online banking password
You may be able to reset your password online if you have turned on this setting in your online banking account. If not, or if the online reset process isn’t working, call 480-358-1000 during business hours and we’ll be glad to help.
To enable the setting that allows you to reset your password online instead of calling us, view instructions here.
Find an ATM
You can use any ATM in our nationwide network for free to withdraw money and make deposits. Search for one near you.
Gateway Bank Routing Number
Routing number 122106316
Reset your PIN
Visit our branch to reset the PIN for your ATM or debit card. You can use the branch ATM 24/7 or see one of our team members during business hours.
We partner with a leading check provider to give you more options with affordable prices. Order checks safely and securely by visiting our trusted partner’s website and entering your Gateway account information.