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Help Center for current customers

Lost your debit card? Need to reset your online banking password or PIN? Out of checks? Find the answers to these common questions and more below. If you still have questions or want to talk to someone on our team, feel free to contact us.

Report a lost debit or ATM card
To freeze a lost debit or ATM card and request a new one, call
480-358-1000 during business hours or 1-800-523-4175 after hours.

Reset online banking password
You can reset your password online if you have turned on this setting in your online banking account.

To enable the setting that allows you to reset your password online:

1. Log in to online banking.

2. Click “Options.”

3. Fill in the “PASSWORD Reset Question” and “PASSWORD Reset Answer” fields.

4. Click “Save.”


To reset your password:

1. Log in to online banking.

2. Click “Options.”

3. In the “Modify Login Information” section, enter your current and new password under “Gateway Bank Online PASSWORD” (not “Online Wire PASSWORD”).

4. Click “Save.”

For additional assistance, call 480-358-1000.

Download the Gateway Bank Mobile App
Download our app to manage your account from any mobile device.

  • Check your balance
  • Deposit checks
  • Transfer money
  • And more

Download the app for Apple devices or for Android devices.

Find an ATM
You can use any ATM in our nationwide network for free to withdraw money and make deposits. Search for one near you.

Gateway Bank Routing Number
Routing number 122106316

Reset your PIN
Visit our branch to reset the PIN for your ATM or debit card. You can use the branch ATM 24/7 or see one of our team members during business hours.

Order checks
We partner with a leading check provider to give you more options with affordable prices. Order checks safely and securely by visiting our trusted partner’s website and entering your Gateway account information.

Open an account or apply for a loan

Visit this page for details on opening a checking, savings, or investment account. You can apply for a loan in person or online. Visit this page for more information or to start an application.