As the situation around the Coronavirus continues to evolve, we’re reaching out to share some reassurance and let you know the actions we’re taking to keep everyone healthy while minimizing business disruptions.
First and foremost, we hope you and your family are staying safe. Times like these bring us all together and give us perspective on what’s most important.
Our #1 priority is the safety of our customers, staff, and community. We are closely following CDC updates and taking necessary precautions, including disinfecting surfaces in the branch, allowing staff to work remotely, maintaining distance, and encouraging healthy habits.
We also realize uncertainty can be scary. Here are a few things to remember during moments like these.
1. Your money is safe with Gateway Bank.
We’re a member of the FDIC, which protects funds deposited with us. Gateway’s strong performance during our 12+ years in business and our extensive cash reserves put us in a unique position to weather market dips. As a smaller, community bank, we’re also fortunate to have less exposure and more flexibility than most banks do. We’ve overcome recessions, industry changes, and other volatility before, and we’re confident we will do it again.
2. You can bank without coming to the branch.
While we enjoy seeing you, we understand distancing is important right now. With a convenient online banking portal, mobile app, Remote Deposit, and a fee-free, nationwide ATM network, you can quickly and easily manage your money from home or on the go.
3. Watch out for fraud.
Fraudsters often take advantage of people when they’re anxious and vulnerable. Before clicking email links or downloading files, check the sender’s email address for grammatical errors. Emails from Gateway Bank will always come from @gcbaz.com or @netteller.com, our online banking portal. We will NEVER ask you for personal information via email. If you suspect an email is suspicious, please delete it immediately and contact us.
4. Talk to us if you’re concerned.
We understand there are ups and downs in all families and businesses. We’re committed to being there for you in good times and in bad. Please keep open communication with us, and let us know how we can help.
If you have any questions or concerns, don’t hesitate to contact our team. We’ll all get through this — together.