Gateway Bank’s online banking agreement and disclosure

This Agreement and Disclosure (Agreement) for accessing your Gateway Bank accounts via Online Banking, is provided for your information. Please read it carefully as it pertains to your accounts and electronic services we offer.

For purposes of this Agreement, the following definitions apply. The terms “WE”, “US” AND “BANK” refer to Gateway Bank; “YOU” AND “YOUR” refers to both consumer and business account owners; Online Banking is the Internet-based service providing access to your account(s); Time of day references are to Central Standard Time; Business days are Monday through Friday, excluding holidays.

The first time you access your Gateway Bank account(s) through Online Banking you will confirm your agreement to abide by the terms and conditions of this Agreement and acknowledge your receipt and understanding of this disclosure. We may change the terms or amend this Agreement from time to time without notice or as otherwise provided by law. Online Banking can be used to access certain Gateway Bank accounts. Each of your accounts is governed by the applicable account disclosure statement in the Terms and Conditions Disclosure (prior receipt of which you acknowledge) when you opened your account(s).

You recognize that any requirement of verifying two signatures on checks, if such a requirement exists, does not apply to electronic or telephone transfers, and release Bank from liability when making such transfers. This means that any person who is authorized to act as a signer on your account shall be authorized by you to individually make electronic or telephone transfers, even though that person’s authority to transfer or withdraw funds from your account by some other means (e.g. by check) must be executed jointly with one or more other persons.

This Agreement will be governed by, and interpreted in accordance with federal law and regulation and to the extent that there is no applicable federal law or regulations, by the laws of the State of Arizona. To the extent permitted by applicable law, you agree that any legal action regarding this Agreement shall be brought in the county in which the Bank is located.

How to reach us

Business Days

Our normal business days and hours are Monday through Friday, 8:00 AM to 5:00 PM excluding holidays.

Contact Us

You may contact us by telephoning 480-358-1000 during normal business hours. Coming into our branch or calling us is the best way to report any problems or to get questions answered. If you cannot call us or come in person, you can write to us at: Gateway Bank, 6860 E. Warner Road, Mesa, AZ 85212.


Sending email through our Contact Page is one way to communicate with us. We have provided an email for you to ask questions or give comments regarding our Home Page or Online Banking.

If you send the Bank an electronic mail message, Gateway Bank will be deemed to have received it on the following business day. Gateway Bank will have a reasonable time to act on your email.

Email is not a secured environment. Do not send account information or transaction information via email. Gateway Bank will never ask you for your address or account number via email. You should not send an electronic mail message if you need to communicate with Gateway Bank immediately.

Keeping your account confidential

Password and online banking ID protection

Your Online Banking ID will be assigned by Gateway Bank when your online banking is established. The Online Banking Password defaults to the last 4 digits of your Social Security Number or the last 4 digits of your company Tax ID Number. You will be prompted to change your password at this time.

For your protection, we recommend that you frequently change your personal password used to access Online Banking. (You can change your password under the OPTIONS button.) You agree to hold your password and Online Banking ID in strict confidence and you will notify us immediately if your password and/or Online Banking ID are lost or stolen. As a precaution, it is recommended that you memorize your password and Online Banking ID and do not write either down. Passwords should not be easy to guess; for example, your children’s or pet’s names, birth dates, addresses or other easily recognized identifications related to you. We also recommend you do not have your browser remember your password.

You further agree not to allow anyone to gain access to Online Banking or to let anyone know your Password used with the service. You agree to assume responsibility for all transactions up to the limits allowed by applicable law. Gateway Bank will not be responsible for any loss due to breach in the above security procedures.

Three strikes and you’re out

To guard against unauthorized use of your Online Banking ID and Password, Online Banking disables the Password indefinitely on the third attempt until you call the Bank and request your Password to be reset.

This will also occur if you accidentally activate this security feature by unintentionally mis-keying a Password three (3) times. You will need to call the Bank to reestablish the password for your account(s). You can reach us by calling (480) 358-1000.

Lost or stolen password or online banking ID

Contact Gateway Bank AT ONCE if you believe your Password, Online Banking ID, ATM/POS Card, VISA or Mastercard debit card, or Personal Identification Number (PIN) has been lost or stolen or you have identified any unauthorized Electronic Funds Transactions (EFT) on your current statement viewed on-line or your monthly printed statement.  Telephone us immediately at 480-358-1000 to minimize your potential losses, or you may write us at: Gateway Bank, 6860 E. Warner Road, Mesa, AZ 85212 to report the problem.

Personal information protection

In addition to protecting your Password, Online Banking ID, and account information, you should also protect your personal identification information, such as your Driver’s License, Social Security Number, etc.  This information alone or together with information on your account, may allow unauthorized access to your account.  It is your responsibility to protect your personal information with the same level of care that you protect your account information.

Examine your statement

You must promptly review your statement upon receipt.  See In Case of Errors or Questions About Your Electronic Transfers for further information.

Electronic banking disclosure

Online Banking is an internet-enabled service provided to our customers. By using Online Banking with your personal password and Online Banking ID, you can:

  • Make account inquiries
  • Check account balances
  • Transfer funds between your savings, checking and money market account
  • Access your current account statement(s)
  • Download account history into personal financial management software, such as Quicken
  • Make online bill payments

Available services may be added or cancelled at any time. We will update this Agreement to notify you of the existence of new services. By using these services when they become available, you agree to be bound by the rules contained in this Agreement.

Limitations on funds transfers from money market, checking and/or savings accounts

Online transfers are transactions between accounts initiated through Online Banking. Telephone transfers are transfers between accounts initiated by a personal telephone call. Preauthorized withdrawals are transfers made according to a specific agreement between a customer and us or another (Examples of preauthorized withdrawals are regular electronic payments from savings made to a third party, such as health clubs, insurance companies, etc). Check access refers to any checks you write on your Money Market account.

Disclosure of information to third parties

We will disclose information about your account to third parties only when one of the following conditions exists:

  • In order to comply with government agencies or court orders.
  • When an inquiry is made regarding whether your account has sufficient funds to cover a check when necessary to complete a transaction requested by you.
  • In order to verify existence and status of your account(s), such as for a retail merchant or credit reporting drawn on your account.
  • If you give us written permission.

We may disclose information about your account to account verification services, such as ChexSystems, Inc. if we close your account because of your unsatisfactory handling, fraud or attempted fraud or criminal activity. Information we report usually includes your name, address, Taxpayer Identification Number (TIN), driver’s license number and the date and reason the account was closed. The account verification service may supply this information to others. This may adversely impact your ability to establish an account at another financial institution for up to five years from the date of our report.

Information concerning your account history with Gateway Bank will be shared within the Gateway Bank organization. Other information, including information you have given us as part of an application for one of our products or services or information we have received from a credit bureau or other third party, also may be shared among affiliated companies within the organization, with bank regulators and with agents.


You will continue to receive your regular account statement either monthly or quarterly, depending on the type of account. If you currently receive a quarterly statement, when conducting on-line transactions you agree that we may change your statement to a monthly statement to comply with Federal Regulations.

If you have arranged to have direct deposits made to your account, you can review your account history using Online Banking or call us at 480-358-1000 during regular business hours to find out whether or not the deposit has been made.

Preauthorized payments

If you have told us in advance to make regular payments (preauthorized payments) out of your account, you can stop any of these payments. Here’s how:

You may notify us verbally during regular business hours at 480-358-1000, or write us at Gateway Bank, 6860 E. Warner Road, Mesa, AZ 85212 at least three (3) business days or more before the scheduled date of the transaction. If you make a verbal request, we may require you to notify us in writing within fourteen (14) days of the verbal notification. (See your Terms and Conditions for Electronic Funds Transfers and/or Schedule of Fees and Charges, prior receipt for which you acknowledge, for stop payment charge).

Account to account transfers

If you have established two or more deposit accounts with Gateway Bank and use the online transfer feature provided as a convenience to you, it is believed to be in good faith by an authorized person.

A transfer made in a session that ends before 4:00 PM CST from any eligible account shall be made from collected funds and shall be available for withdrawal from the account into which the transfer is made as of the next banking day.

Our liability for failure to make a transfer

Gateway Bank agrees to make reasonable efforts to ensure full performance of Online Banking.  Gateway Bank will be responsible for acting only on those instructions sent through Online Banking, which are actually received, and cannot assume responsibility for malfunctions in communication facilities not under our control, which may affect the accuracy or timeliness of messages you send.  Gateway Bank is not responsible for any losses incurred should you give incorrect instructions, or if your transfer instructions are not given sufficiently in advance to allow for timely processing.

Any information you review from Gateway Bank or other information providers is believed to be reliable.  However, it can only be provided on a best-efforts basis for your convenience and is not guaranteed.  Gateway Bank is not liable for any deficiencies in the accuracy, completeness, availability, or timeliness of such information, or for any investment or other decision made using this information.

Neither Gateway Bank nor other information providers are responsible for any computer virus or related problems, which may be attributable to services provided by your internet access provider.

You are responsible for obtaining, installing, maintaining, and operating all computer hardware and software necessary for performing Online Banking.  Gateway Bank will not be responsible for any errors or failures from the malfunction or failure of your hardware or software.

Except as otherwise provided in the Gateway Bank’s Responsibility section below, and in the absence of negligence on the part of Gateway Bank, neither Gateway Bank, any Other Information Provider, nor any Other Software Supplier is responsible for any direct, indirect, special, incidental, or consequential damages arising in any way out of the use of Online Banking.

Gateway Bank’s responsibility

Gateway Bank will be responsible for your actual losses if they were directly caused by our failure to:

  • Complete an Electronic Funds Transfer as properly requested.
  • Cancel an Electronic Funds Transfer as properly requested.

However, we will not be responsible for your losses if:

Through no fault of Gateway Bank, you do not have enough money in your account to make the transfer. Through no fault of Gateway Bank, the transaction would have caused you to exceed your available credit. Circumstances beyond our control (e.g., fire, flood, power outage, equipment or technical failure or breakdown) prevent the transfer, despite reasonable precautions that we have taken, there is a hold on your account, or if access to your account is blocked in accordance with banking policy, your funds are subject to legal process or other encumbrance restricting the transfer or your transfer authorization terminates by operation of law. You believe someone has accessed your accounts without your permission and you fail to notify us. You have not properly followed the scheduling instructions on how to make a transfer included in this Agreement. We have received incomplete or inaccurate information from you or a third party involving the account or transfer. We believe that unauthorized use of your Password or Account has occurred or may be occurring, or if you default under this Agreement, the Deposit Account Agreement or any other agreement with us, or if we or you terminate this Agreement. There may be other exceptions stated in this agreement and in other agreements with you. In no event shall we be liable for damages in excess of your actual loss due to our failure to complete a transfer, and we will not be liable for any incidental or consequential damages.

If any of the circumstances listed above shall occur, we shall assist you with reasonable efforts in taking appropriate corrective action to reprocess the transactions that may not have been completed or to correct incorrect transactions that have been processed.

In case of errors or questions about your electronic transfers

(Consumer/Personal Accounts Only) In case of errors or questions about your Electronic Funds Transactions (EFT), or if you think your statement or receipt is wrong or if you need more information about an EFT listed on your account statement or receipt, contact Gateway Bank at 480-358-1000 or write to us at Gateway Bank, 6860 E. Warner Road, Mesa AZ 85212. We must hear from you no later than sixty (60) days after we have sent the first statement on which the problem or error appeared. We will need you to provide to Gateway Bank the following information – your name and your account number. Describe the error or the EFT you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information. Tell us the dollar amount of the suspected error. If you tell us verbally, we may require that you send us your complaint or question in writing within ten (10) business days.

We will tell you the results of our investigation within ten (10) business days (twenty (20) business days if the account is still in its new account period after we hear from you) and will correct any error promptly. If we need more time, we may take up to Forty-five (45) days or ninety (90) days if the account is still within its new account period, POS or a foreign transaction to investigate your complaint or question. If we decide to do this, we will credit your account within ten (10) business days (twenty (20) business days if the account is still within its new account period) for the amount you think is in error, so that you will have the use of the money during the time it takes to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit your account.

Regardless of the outcome of our investigation, we will send you a written explanation of our findings within three (3) business days after we complete our investigation. That explanation will include a notice of the date and the amount of the item in question. If your investigation reveals that no error occurred and we reverse the provisional credit, we will continue to honor any third party checks or pre-authorized transfers for a period of five (5) business days to the extent that they would have been paid if the provisional credit had not been reversed. You may request copies of the documents that we used in our investigation.

Liability for unauthorized use (consumers/personal accounts only)

If you believe that your Password and/or Online Banking ID (including ATM/POS Card, Visa or Mastercard debit card or PIN), has been lost, stolen or discovered by an unauthorized person and you notify us within two (2) business days of the loss or theft, you can lose no more than $50. If you do NOT notify us within two (2) business days after you learn of the loss or theft of your Password, Online Banking ID, ATM/POS Card, Visa or Mastercard debit card, or PIN, and we can prove that we could have prevented someone from accessing your accounts via one of the above without your permission, you could lose as much as $500.

If your statement reflects any EFT’s that you did not make or authorize, notify Gateway Bank at once. Failure to notify the Bank within sixty (60) days after the statement was mailed to you may result in zero compensation for any losses you may sustain if Gateway Bank can prove that we could have prevented someone from accessing your account(s) if you had notified us in time. If a good reason (such as a long trip or hospital stay) prevented you from notifying the Bank, we will extend the time periods.

If you authorize someone else to use your Password, Online Banking ID, PIN, you are responsible for all transactions, which that person initiated at any time, even if the amount of the transaction or number of transactions exceeds what you authorize.

Provisions applicable to business

You agree that we may send notices and other communications to the current address shown in our records, whether or not that address includes a designation for delivery to the attention of any particular individual.  You further agree that Gateway Bank will not be responsible or liable to you in any way if information is intercepted by an unauthorized person, either in transit or at your place of business.

You agree to:

Keep your Password secure and strictly confidential, providing it only to authorized signers on your account(s). Instruct each person to whom you give your Password that he or she is not to disclose it to any unauthorized person. Immediately notify us and select a new Password if you believe an unauthorized person may have known your Password.


By using the Online Banking, you acknowledge and agree that this Agreement sets forth security procedures for electronic banking transactions, which are commercially reasonable. You agree to be bound by your instructions, which we implement in compliance with these procedures, unless you have given us prior notice of possible unauthorized use as described above (and we had a reasonable opportunity to act on such notice).

If we fail to make a payment, fail to make a transfer or transfer in an erroneous amount which exceeds the amount per your instructions, or if we permit an unauthorized transfer after we have had a reasonable time to act on a notice from you of possible unauthorized use as described above, unless otherwise required by law, our liability will be limited to a refund of the amount erroneously transferred, (plus interest therein from the date of the transfer to the date of the refund on an interest earning account), but in no event to exceed sixty (60) days’ interest. If we become liable to you for interest compensation under this Agreement or applicable law, such interest shall be calculated based on the average federal funds rate at the Federal Reserve Bank in the district where the Bank is headquartered for each day interest is due, computed on the basis of a 360-day year. UNLESS OTHERWISE REQUIRED BY LAW, IN NO EVENT WILL THE BANK BE LIABLE TO YOUR FOR SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR ATTORNEY’S FEES, EVEN IF WE ARE ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES.

Office of Foreign Asset Control

Under the Bank Secrecy Act, the Bank is prohibited from transacting business with persons or entities listed as “blocked” by the Office of Foreign Assets Control (OFAC). The official listing is published in the Federal Register and updated from time to time. You agree not to transact business with persons or entities blocked by OFAC.

Fees and charges

Online banking

Fees for using this service were disclosed when the account was opened (prior receipt of which you acknowledge). Other fees, as described in your Schedule of Fees and Charges (prior receipt of which you acknowledge), may apply to services you order online.

Other general terms

Other agreements

In addition to this Agreement, you agree to be bound by and will comply with all terms and conditions applicable to each of your accounts with Gateway Bank, as described in the Terms and Conditions Disclosure (prior receipt of which you acknowledge). Your use of the Online Banking is your acknowledgement that you have received these agreements and intend to be bound by them.


In the event that any portion of this Agreement is held by a court to be invalid or unenforceable for any reason, the remainder of this Agreement shall not be invalid or unenforceable and will continue in full force and effect. All headings are intended for reference only and are not to be construed as part of the Agreement.

Modifications to this agreement

Gateway Bank may modify the terms and conditions applicable to Online Banking from time to time upon mailing or delivering a notice of the modifications to you at the address shown on your account records, and the revised terms and conditions shall be effective at the earliest date allowed by applicable law.

Right to terminate agreement

Gateway Bank reserves the right to terminate this Agreement and your access to Online Banking in whole or in part, at any time.

Inactivity status

If you do not access Online Banking during any consecutive ninety (90) day period your password will convert to inactive status. If your password becomes inactive, you must contact us to have the password re-activated before you will be able to access Online Banking or schedule any transaction.

This agreement will remain in effect until you or Gateway Bank terminates it

You understand that you may cancel this Agreement at any time by notifying Gateway Bank electronically or by mail at the address provided below. This will cancel Online Banking, but will not terminate your accounts with Gateway Bank.

You may notify Gateway Bank by one of the following methods:

By calling 480-358-1000 8:00 AM TO 5:00 PM Monday through Friday.
By writing a letter and taking it to our office.
By writing a letter and sending it to the following address: Gateway Bank, 6860 E. Warner Road, Mesa AZ 85212

Governing law

The laws of the State of Arizona bank regulations and applicable federal laws govern this Agreement.

System Requirements to Access Information

To receive an electronic copy of the disclosures, agreements, change notices, term and conditions and any other documents you must have the following equipment and software:

  • A personal computer or other device which is capable of accessing the Internet. Your access to this page verifies that your system/device meets these requirements.
  • An internet web browser which is capable of supporting 128-bit SSL encrypted communications, which requires a minimum web browser version of Microsoft Internet Explorer version 10.0 and your system or device must have 128-bit SSL encryption software. Your access to this page verifies that your browser and encryption software meets these requirements/
  • You must have software which permits you to receive and access Portable Document Format or “PDF” files, such as Adobe Acrobat Reader version 8.0 and above. Your access to this page verifies that your system/device has the necessary software to permit you to receive and access PDF files.

Gateway Bank liability

Except as specifically provided in the Agreement or where the law requires a different standard, you agree that neither we nor the service providers shall be responsible for any loss, property damage or bodily injury, whether caused by the equipment, software, Gateway Bank, or by Internet browser providers, or by Internet access providers or by online service providers or by an agent or subcontractor or any of the foregoing. Nor shall we or the service providers be responsible for any direct, indirect, special, or consequential economic or other damages arising in any way out of the installation, download, use, or maintenance of the equipment, software, Online Banking, or Internet browser or access software.

We invite you to print a copy of this Online Banking Disclosure and Agreement and retain it for your records. You may also request a copy of this Agreement be mailed to you. To do so, mail us at: Gateway Bank, 6860 E. Warner Road, Mesa, AZ 85212 or call us at (480) 358-1000 during regular business hours.